Refund & Cancellation Policy

You can cancel any time from the Stripe customer portal or by emailing support@neelengi.shop. When you cancel, your plan stays active until the end of the current billing period, and you keep access to that period's remaining quota. We do not pro-rate or refund partly used billing periods.

Monthly concept quota is part of your subscription service, not a stored balance. Unused quota expires at the end of each period, does not carry over and is not refundable or exchangeable for cash.

Concept outputs are generative and can vary. If an output is unusable, our first remedy is a free re-render within your active plan - adjust the brief and generate again. Contact support@neelengi.shop and we will help you get a result you can use.

• Duplicate or accidental charges.
• A confirmed billing error on our side.
• A service fault that prevented you from generating any output for a sustained period, where re-rendering could not resolve it.

Approved refunds are returned to the original payment method through Stripe, usually within 5 to 10 business days. Statutory rights, including any applicable statutory cancellation period for consumers, are unaffected.

Email support@neelengi.shop with your account email and the charge date. We aim to respond within one business day. Governing law: Scotland.